Our digital training materials are created for designers, marketers, and creatives who want to master the art of banner advertising across modern platforms. Because all products are delivered instantly as downloadable files — including video lessons, templates, project files, worksheets, and creative frameworks — our refund and return approach is tailored specifically for this format. Once access is granted, the materials become permanently available to you, which is why our policy focuses on transparency, usability, and support rather than traditional returns.
Every purchase includes immediate access to all included digital content. This may consist of course videos, layered design files, animation practice assets, banner templates, checklists, and strategy guides. Since you receive the full product the moment your order is completed, it cannot be “returned” in the physical sense. Our priority is therefore to ensure that every file opens correctly, every link functions, and every piece of content matches the description provided.
If you experience any technical issue — such as download errors, corrupted files, missing resources, or difficulties accessing materials — our support team is available to assist. We aim to resolve access-related problems quickly by reactivating download links, providing alternative file versions, or sending replacement content when necessary. Our goal is to make sure you receive full, uninterrupted access to everything you purchased.
We encourage customers to carefully review product descriptions before completing a purchase. Each listing explains what is included, what skills the course or module teaches, what types of files are provided, and what tools may be needed. If you need clarification before you buy, feel free to ask questions — we are always ready to help you understand what the product contains and whether it fits your learning goals.
Refunds are not offered for reasons such as a change of preference, misunderstanding the nature of digital products, or lack of familiarity with the tools required to use the files. Our materials include proprietary creative systems, training content, and downloadable assets that cannot be revoked after delivery. To maintain fairness and protect the integrity of our educational materials, we do not provide returns for these reasons.
We maintain a quality-first approach when producing every course, lesson, and asset. Our content is designed by experienced designers and advertising specialists who understand the requirements of modern display networks, HTML5 standards, mobile-first design, retargeting practices, and creative performance optimization. If you notice an error in the material — whether technical, visual, or instructional — you can report it to us, and we will review and update the content when appropriate. Verified improvements are provided to you at no extra cost.
We also regularly enhance and refine our digital products to keep up with platform changes, new banner specifications, emerging design trends, and evolving advertising practices. When improvements are released, customers may receive updated files to ensure their learning materials remain current and effective.
If you need assistance accessing your products, managing your download links, or resolving any technical matter, our support team is available to guide you through the process. We value your experience and aim to deliver clear, helpful communication that ensures your digital resources function properly.
Our policy is built on clarity, fairness, and respect for the time and effort you invest in learning. By purchasing our digital products, you gain lasting tools that support your development in banner design, animation, creative strategy, and advertising performance. We are committed to helping you get the most out of these materials — and to ensuring that every customer receives functional, complete, and reliable digital content.